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Raft Guide

JOB SUMMARY: Serve as white-water rafting guide. Trips will be primarily full-day trips on the Exploits River, but the occasional evening trip or multi-day whitewater rafting trip is also a possibility. Guide's primary responsibility is to safely entertain and interact with our guests, seeking to provide the best possible vacation experience. Guides will be members of a dynamic company which emphasizes quality, customer service and teamwork.

GUIDE DUTIES & RESPONSIBILITIES:

General Requirements

  • Run full-day and evening trips on the Exploits River. Captain both paddle and oar boats (majority of our business are paddle boats) with the possibility of multiple day trips.
  • Must demonstrate skilled, safe boat handling skills in paddle rafts on Class I to Class III whitewater insuring minimum risk to clients.
  • Must be familiar with and follow all safety guidelines with a demonstrated commitment to insuring the health and well being of all guests.
  • Must learn or have a reasonable amount of historical and ecological knowledge relevant to the river being worked and be willing to share it with clients.  
  • Guides are also teachers and entertainers, so excellent people skills, self-confidence and showmanship are a must.
  • Must be capable of sustained physical activity including but not limited to rowing, paddling, hiking, loading and unloading, pulling, pushing and swimming in swift current.
  • Must be capable of constant lifting and carrying of up to 50 pounds. Occasional lifting/carrying of up to 100 lbs. required.
  • Must be able to work under pressure and to work for many consecutive days or weeks without complaint during peak times.
  • Must be able to recognize, empathize and deal with the effects of burnout in yourself and others.
  • Must own and carry all of the required equipment for guiding with Rafting Newfoundland and be able to demonstrate to management how it is rigged and accessed during a trip.  Must provide own helmet, personal throw bag, PFD, cold weather clothing and proper river footwear.
  • Must be willing to train on every stretch of water that Rafting Newfoundland runs and proactively pursue opportunities to do so.
  • Must strive to take the best possible pictures and video with the provided digital camera on trips, and to accept training, advice and constructive criticism from management and peers in regards to camera use.

Personal Conduct

  • Must demonstrate a helpful, friendly and sensitive attitude towards all guests.
  • Must demonstrate a positive attitude and proactively assist other crew members in trip related tasks.
  • Look for ways to better serve the guests and the company, and bring new ideas to management.
  • Maintain a good sense of humour and cooperative attitude with co-workers, management and guests.
  • Must help to market other Rafting Newfoundland offerings by directing guests to other trips that we run / chalet vacancies and winter offerings. 
  • Must endeavour to keep personal problems out of the trip setting and air differences in constructive and honest ways in interaction with management and other crew members.
  • Must maintain clean paddling clothes and personal cleanliness.

Daily Responsibilities

  • Must actively participate in the packing and unpacking of all equipment related to trips. Unpacking after a trip includes the cleaning, drying, and the proper storage of equipment.  PFDs and paddle jackets must be cleaned once per week as a group effort.
  • Prepare daily lunches exhibiting care in the food’s preparation and presentation. Must participate in all necessary food organization, dish washing and clean up.
  • Complete assigned tasks while waiting for guests to arrive for trips.
  • Fit lifejackets, paddle jackets, wet suits and other rental gear for guests.
  • Inform management of food and equipment resupply needs.
  • Actively promote Rafting Newfoundland’s picture DVD program and merchandise program, and strive to sell one DVD per guest on every trip.  The merchandise options (i.e.: t-shirts) also must be promoted to the guests at various points in the day.
  • Guides are assigned a camera each trip and are responsible to return that camera in working condition at the end of each day. 
  • Tidy raft shack, change rooms and customer washroom.
  • Must complete incident and/or other safety reports immediately following an incident as part of a daily trip report.
  • Must actively participate in team meetings, post-trip guide debriefings and be willing to address issues that concern safety, customer satisfaction and trip quality with other guides and management.
  • Perform other responsibilities as assigned.

Use of Rafting Newfoundland’s Equipment

  • Must demonstrate competence in the proper use and maintenance of equipment to avoid unnecessary damage.
  • Promptly repair or replace equipment damaged or lost due to personal gross negligence as determined by the company owners.

QUALIFICATIONS: Guides must be at least 18 years old and have current First Aid and CPR cards.  If they do not choose to live at the base camp, they must have a phone with an answering service OR text messaging and be readily accessible at all times while on call. Guides must have a professional attitude and be willing to learn and accept new ideas. Initiative is highly valued. Must be able to work many consecutive days during peak season and not be subject to burnout and moodiness. Must work well under pressure and be a team player. Guides must have an approved PFD, a river knife, three carabineers, a whistle, a wetsuit or equivalent (good dry jacket is highly recommended) and proper river footwear. Guides must attend our annual training & river orientation session, and will be required to demonstrate their skills.

SCHEDULE: Guides are full time with a varying schedule. Efforts will be made to give guides their requested workload and days off, however consecutive days off are not guaranteed and not likely during peak season. No more than one day off will be guaranteed per week. Special occasion days off and special needs must be negotiated prior to signing contract in order to be guaranteed. Generally, the peak season is from mid-July until Labour Day.  The average day on our Badger Chute rafting trip starts at 9:30 AM and ends at 4:30 PM.  In addition we offer an evening Badger Chute rafting trip which typically starts at 4:30 PM and finishes around 9:00 PM.  Some days will require guides to work back-to-back trips, especially through our busiest weeks.  There is the possibility of rg the occasional overnight trip as well.+

REQUIRED DAYS: All guides MUST be available to work on the following dates in 2016: July 1, September 3, and every Saturday and Sunday from July 16 - September 3.  No time off requests will be granted for these dates unless negotiated PRIOR to signing employment contract.

DETERMINING GUIDES / TRIP: The management team will determine which guides are working on a given shift based on an established rotation.  As a general rule, for trips that include a lunch our rafts can accommodate 8 paddlers and 2 additional passengers.  For trips that do not include a lunch our rafts can accommodate 9 paddlers and 1 additional passenger.  The following table explains how many guides will be scheduled based on the number of clients:

Trips With Lunch

Trips Without Lunch

Paddlers

Additional Passengers

Guides (Normal Duty)

Guides (Light Duty)

Safety Boater

Paddlers

Additional Passengers

Guides (Light Duty)

Safety Boater

2 - 4

0

 

1

1

2 - 9

0 - 1

1

1

5 - 9

0 - 1

1

 

1

10 - 18

0 - 2

2

 

10 - 16

0 - 4

2

 

 

19 - 27

0 - 3

3

 

17 - 24

0 - 6

3

 

 

28 - 36

0 - 4

4

 

25 - 32

0 - 8

4

 

 

36 - 44

0 - 4

5

 

33 - 40

0 - 8

5

 

 

NOTE: An "additional passenger" is a youth under the age of 13 who sits in the middle of the raft and does not paddle.

REPORTING RELATIONSHIP: All guides report directly to the management team or owners with questions or issues.

EVALUATION OF PERFORMANCE: Guides are evaluated on their diligence in performing assigned duties as well as their attitude, punctuality, dependability, ability to operate as a team player, initiative, and mature judgment. Additionally, guides will be evaluated on the quality of their relationships with co-workers, management and guests, their flexibility and willingness to take direction and their capacity to learn and share their knowledge.

TRAINING / ORIENTATION: Guides must undergo a MINIMUM of two days training and orientation on the river trip with management before receiving any paid shifts on that river trip.  Paid shifts will commence when competence is shown.  

BASE PAY:

Guide Services - Badger Chute

  • $110 /trip (less statutorily required deductions) for normal guide duty on Badger Chute
    Rate applies for rafting trips of five or more passengers that include serving lunch, pre-trip duties (cleaning, packing, etc), post-trip duties (clean-up, organizing gear, etc), preparing the rafts/trailer/vehicles, and other duties as required.  The vast majority of your day shifts on the Badger Chute will be at this pay grade.
  • $85 /trip (less statutorily required deductions)  for light guide duty on Badger Chute
    Light duty trips have four or less participants and/or do not include a meal.  Light duty/short trips require the same pre-trip and post-trip duties, but are these duties will take far less time than on our full day trips.  All evening trips will be at this pay grade (as there is no lunch served).
  • $50 /trip(less statutorily required deductions) for safety boater on Badger Chute
    For Badger Chute trips that do not warrant sending a second raftone extra guide will accompany the raft as a safety boater (usually in an oared raft or a kayak). It is our policy to ensure there are always at least two guides on the river whenever possible.  The safety boater will assist the main guide as needed, but for the most part is only there in case of emergency.

Additional Paid Work: Occasionally there may be additional work available at the base camp, which is paid at a rate of $12/hour (less statutorily required deductions). To be eligible for payment guides must record the tasks they completed and the corresponding hours on their electronic timecard.  The availability of additional work is not guaranteed and will be awarded to the most suitable employee based on their skill sets and quality of work.

BENEFITS & BONUSES: Rafting Newfoundland guides earn additional pay based on the following:

  • DVD Bonus: All the river guides and safety boater (if applicable) will equally split a 16.7% commission of all picture DVD’s sold each trip they work (during peak season, guides have been averaging around $100/week+ in DVD bonus)
  • Merchandise Bonus: All the river guides and safety boater (if applicable) will equally split a 10% commission of all Rafting Newfoundland branded merchandise sold each trip they work
  • Employee Discount: Close friends and family of guides may raft on full day trips for $15.00 per person on a space available basis. Full paying customers will always receive first access to rafting spaces; someone on the friends/family rate could end up bumped off the trip at the last minute if a paying customer shows up for the seat. Management has the right to limit this offer if used in excess.
  • Free Equipment Rental: With prior approval of management, guides may borrow company boats and equipment for private trips keeping in mind that the guide is personally responsible for any loss or damages and will be required to promptly fix or replace damaged or lost equipment.
  • Wholesale Discount at NRS: Personal gear can be ordered upon request at wholesale prices from Northwest River Supplies through Rafting Newfoundland for wholesale prices.

TIPS:  Tips cannot be expected however, guides do typically receive tips when they deliver their clients exceptional service.  At Rafting Newfoundland, our guides typically split all tips earned equally between the guides and safety boater who worked on the trip.  Based on previous years, guides can expect an average of $20 to $60 in tips per trip.  It is not acceptable to suggest clients tip in ANY way.

GUIDE HOUSING: All guides will be given the opportunity to live at the Rafting Newfoundland base camp for the rafting season at a cost of $4/day charged biweekly.  Rent will be automatically deducted from the guides' gross earnings before deductions.  There are several waterfront cabins available for guides to share.  All the cabins at our base camp also include free electrical service, propane, water, firewood, showers, and laundry facilities. Guides are responsible for keeping the living area (inside and out) clean and presentable at all times. 
At the end of the season, guides will be responsible for cleaning the cabins and are expected to leave them in “move-in” condition.  Guides are responsible for any damages to the cabins, and will be required to fix damages promptly.  There will be a final inspection of the cabin prior to the completion of the guide’s contract.  Guides will not be paid their final cheque until their cabin has passed the final inspection.

NARCOTICS & ALCOHOL POLICY: EMPLOYEES MAY NOT BE UNDER THE INFLUENCE OF ANY DRUGS OR ALCOHOL WHILE ON BUSINESS TIME FOR RAFTING NEWFOUNDLAND.  Violation of this policy will result in immediate termination of employment.
Only those employees 19 years old and older will be allowed to consume alcohol on Rafting Newfoundland property.  At times, guides are invited to the chalets by clients.  Proper conduct must be maintained during these visits.  Excessive drunkenness or disorderly behaviour in view of clients will not be tolerated and may result in immediate termination.

TOBACCO-FREE POLICY: Rafting Newfoundland presents a tobacco free image to our customers. Smoking and chewing tobacco is not permitted within view of Rafting Newfoundland customers. Smoking is absolutely prohibited in all Rafting Newfoundland vehicles and buildings (including guide cabins).  Any employee found in violation of this policy will be subject to appropriate disciplinary action, up to and including termination of employment.  Only those employees 18 years old and older will be allowed to smoke or chew tobacco on Rafting Newfoundland property.

 

River Manager (Tour Guide Supervisor - 6313)

JOB SUMMARY: The River Manager's primary function is to manage our team of rafting guides and instructors.  The River Manager must build our guiding team, provide them with the necessary skills through pre-season and on the job training, and ensure the team is operating at their absolute best on the river.  The River manager will also serve as a white-water rafting guide. Trips will be primarily full-day trips on the Exploits River, but the occasional evening trip or multi-day whitewater rafting trip is also a possibility. Guide's primary responsibility is to safely entertain and interact with our guests, seeking to provide the best possible vacation experience.  This is a seasonal position from June to September.

DUTIES & RESPONSIBILITIES:

  • Providing training opportunities for our team of rafting guides
  • Run training workshops for the general public with the intention of building an employment base for the whitewater industry here in Central Newfoundland.
  • Expand our watersports season through innovative new product offerings and by expanding on existing programs
  • Lead by example on the river and in all adventure offerings.
  • Run full-day and evening trips on the Exploits River. Captain both paddle and oar boats (majority of our business are paddle boats).
  • Must demonstrate skilled, safe boat handling skills in paddle rafts on Class I to Class III whitewater insuring minimum risk to clients.
  • Must be familiar with and follow all safety guidelines with a demonstrated commitment to insuring the health and well being of all guests.
  • Must learn or have a reasonable amount of historical and ecological knowledge relevant to the river being worked and be willing to share it with clients.  
  • Guides are also teachers and entertainers, so excellent people skills, self-confidence and showmanship are a must.
  • Must be capable of sustained physical activity including but not limited to rowing, paddling, hiking, loading and unloading, pulling, pushing and swimming in swift current.
  • Must be capable of constant lifting and carrying of up to 50 pounds. Occasional lifting/carrying of up to 100 lbs. required.
  • Must be able to work under pressure without complaint during peak times.
  • Must be able to recognize, empathize and deal with the effects of burnout in yourself and others.
  • Must own and carry all of the required equipment for guiding with Rafting Newfoundland and be able to demonstrate to management how it is rigged and accessed during a trip.  Must provide own helmet, personal throw bag, PFD, cold weather clothing and proper river footwear.
  • Must be willing to train on every stretch of water that Rafting Newfoundland runs and proactively pursue opportunities to do so.
  • Must strive to take the best possible pictures and video with the provided digital camera on trips, and to accept training, advice and constructive criticism from management and peers in regards to camera use.

QUALIFICATIONS (required):

  • Minimum age of 18 years (as required by law for raft guiding in Canada)
  • Minimum 5 years experience in the outdoor adventure industry 
  • Certification as a rafting or watersports instructor
  • Certification required, including Water Rescue 3 and First Aid/CPR-C or equivalent
  • Experience in outdoor adventure activities not currently offered by our company (in order to facilitate an expansion of our offerings).
  • Speak fluent English with excellent verbal & written communication skills, and a minimum of one additional language to assist our marketing efforts in overseas markets
  • Experience in management, ideally within the outdoor industry, is preferred

SCHEDULE: River manager will be required to work a minimum of 30 hours per week.  Occasional overtime may be required.

REPORTING RELATIONSHIP: The River Manager reports directly to company managers.

BASE PAY: The River Manager starts at a rate of $24hr (subject to statutory deductions) which is paid as a salary of $1,440 biweekly based on two 30 hour work weeks.

BENEFITS & BONUSES:

  • Vacation Pay: Vacation pay of 4% of the River Managers gross income will be paid out at the end of the season on their final pay cheque.
  • Employee Discount: Close friends and family may raft on full day trips for $15.00 per person on a space available basis. Full paying customers will always receive first access to rafting spaces; someone on the friends/family rate could end up bumped off the trip at the last minute if a paying customer shows up for the seat. Company owner has the right to limit this offer if used in excess.
  • Free Equipment Rental: With prior approval of company owner, staff may borrow company boats and equipment for private trips keeping in mind that the employee is personally responsible for any loss or damages and will be required to promptly fix or replace damaged or lost equipment.
  • Wholesale Discount at NRS: Personal gear can be ordered upon request at wholesale prices from Northwest River Supplies through the business for wholesale prices.

HOUSING: Living accommodations will be provided for our River Manager on site at a very reasonable rate.    Alternatively, the management team will do their best to assist the River Manager to find suitable accommodation in Grand Falls-Windsor or Badger at their request.

NARCOTICS & ALCOHOL POLICY: EMPLOYEES MAY NOT BE UNDER THE INFLUENCE OF ANY DRUGS OR ALCOHOL WHILE ON BUSINESS TIME FOR RAFTING NEWFOUNDLAND.  Violation of this policy will result in immediate termination of employment.
Only those employees 19 years old and older will be allowed to consume alcohol on Rafting Newfoundland property.
At times, employees are invited to the chalets by clients.  Proper conduct must be maintained during these visits.  Drunkenness or disorderly behaviour will not be tolerated and may result in immediate termination.

TOBACCO-FREE POLICY: Rafting Newfoundland presents a tobacco free image to our customers. Smoking and chewing tobacco is not permitted within view of Rafting Newfoundland customers. Smoking is absolutely prohibited in all Rafting Newfoundland vehicles and buildings (including company provided cabins).  Any employee found in violation of this policy will be subject to appropriate disciplinary action, up to and including termination of employment.  Only those employees 18 years old and older will be allowed to smoke or chew tobacco on Rafting Newfoundland property.

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TransCanada Highway (Rte 1) @ Aspen Brook, 20km West of Grand-Falls-Windsor, NL
Phone: 709-486-0892 GPS: 48.949783, -55.914517
Contact the team at Riverfront Chalets!