Policies

Helping to Make Your Stay Better

If you have any questions about any of the guidelines we have in place, you can read more about them below. Please take the time to review these before your stay. If you have any further questions about these policies, please feel free to contact us.

Chalet Selection

Please keep in mind that although we will make every effort to ensure you get the chalet you selected at the time of your reservation situations may arise that will force us to change your reserved chalet.

Check-In

Check-in is 3:00pm and check-out 12:00pm.

Cleaning Fee

Although general housekeeping is included in your room rental, failure to wash your dishes and wipe down the kitchen will result in a minimum $25 cleaning fee on your credit card.

Damages

You will be responsible for any damages to the chalets, furnishings, property or equipment by yourself or your guests. The credit card on file will be charged for damages incurred.

Deposit

A 25% deposit is due upon booking in order to guarantee your reservation. The deposit minus a $25 booking fee is refundable up to 30 days prior to your arrival. 5 days prior to arrival the full amount of your booking is automatically charged to your card and is non-refundable.

Gift Certificates

Gift certificates can be purchased for any amount and never expire. They can be used towards any of our services as a chalet guest. Gift certificates are non-refundable.

Hot Tub

The outdoor hot tub seats six people, and is for chalet clients only. Please do not exceed this limit as it will cause water to overflow from the tub. If the tub loses too much water, the tub will not be able to self-clean and the chemical balance will be interrupted. Correcting this imbalance can take up to 24hrs, during which the hot tub will not be available for you or other guests. In the event that you exceed the 6-person capacity of the hot tub, you could be charged a minimum $200 fee on your credit card to cover the cost of correcting the issue.

Internet Services

We have coverage from Bell at the chalets. However, due to our remote location there may be periods in which a reliable internet connection is not possible.

Minimum Stay

Please note that our Vacation Home requires a minimum night stay of 2 nights. For the chalets, there is a minimum stay of two nights on Friday and Saturday during the summer and winter peak seasons.

Pet Policy

We are unable to accommodate pets in the chalets. Allowing animals of any kind in your chalet will result in a minimum $250 fee on your credit card for extra cleaning and fumigating.

Smoking Policy

For a clean and healthy living environment, our chalets are smoke-free. Any smoking in chalets will result in a minimum $250 fee on your credit card for extra cleaning and fumigating.

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